Your questions, answered
We understand you might have questions about NDIS, our services, and how we can support you. Here you'll find answers to the most common queries, helping you make informed decisions with confidence. If you can't find what you're looking for, please don't hesitate to contact us.
Frequently asked questions
At ISelect Care, we believe in transparency and empowering you with information. Our commitment to person-centred care means addressing your concerns directly and clearly. Learn more about our approach to NDIS support services in Melbourne, focusing on quality and your peace of mind.
How does transport work and what will I actually be charged?
Transport arrangements are discussed and agreed upon during your service agreement. Charges are based on NDIS guidelines and your plan. We ensure all costs are transparent and align with your funding. Contact us for a detailed explanation specific to your needs.
Are you available now and how fast can you start?
We strive to provide prompt support. Our availability depends on current demand and specific service requirements. Please contact us directly with your needs, and we'll do our best to accommodate you as quickly as possible. We often have capacity for new participants.
Are you registered and are your workers properly checked?
Yes, ISelect Care is a Registered NDIS Provider in Melbourne. All our support workers undergo rigorous screening, including NDIS Worker Screening Checks, police checks, and hold relevant qualifications and first aid certifications to ensure your safety and quality of care.
Is your service culturally safe for Aboriginal participants and families?
Absolutely. We are deeply committed to providing culturally safe and respectful support to all participants, including Aboriginal and Torres Strait Islander individuals and families. We welcome open communication to ensure our services meet your cultural needs.
What happens if my worker is sick, doesn't show up, or it's not a good fit?
We have contingency plans in place. If a worker is sick, we arrange a suitable replacement. If a worker doesn't show up, please contact us immediately. We also understand that compatibility is important and will work with you to find a support worker that is a good fit for your needs and preferences.
Will you actually show up? I've been let down before.
We understand your concerns and pride ourselves on reliability and professionalism. Our experienced support workers are committed to their scheduled shifts. We communicate proactively and have robust systems to ensure consistent, dependable service delivery.
Will I lose control over my life and my funding?
Never. Your choice and control are paramount at ISelect Care. We work collaboratively with you, ensuring you remain at the centre of all decisions regarding your support and NDIS funding. Our role is to empower you, not to take control.
Will I be safe and respected in my own home and community?
Your safety, dignity, and respect are our highest priorities. All our support workers adhere to strict codes of conduct and NDIS quality and safeguarding standards. We foster an environment where you feel secure and valued at all times.
Will you understand my culture and treat my family with respect?
Yes, cultural sensitivity and respect for family values are fundamental to our approach. We encourage open dialogue about your cultural background and preferences to ensure our support is always delivered in a way that honours your identity and family dynamics.
Are there hidden fees? Will you drain my funding?
There are no hidden fees with ISelect Care. All services and costs are outlined clearly in your service agreement, aligning with NDIS price guide. We are committed to helping you utilise your funding effectively and sustainably, always focusing on your best interests.
You have full choice and control - you can change provider anytime.
The NDIS is designed to give you ultimate choice and control. You are never locked into a provider and can change who delivers your services at any point if your needs or preferences change. We believe in earning your trust through quality service.
Your plan management type decides how you pay.
How your NDIS plan is managed (NDIA-managed, plan-managed, or self-managed) determines the payment process for your supports. We can help you understand the billing procedures for your specific plan management type to ensure smooth transactions.
A service agreement is not a lock-in contract.
While a service agreement outlines the terms of our support, it is not a fixed-term contract. It can be reviewed and adjusted as your needs evolve, or terminated with appropriate notice, maintaining your flexibility and control.
Transport and community participation are part of your funding, not extra.
Many NDIS plans include funding for transport and community participation. These supports are designed to help you engage in activities and connect with your community, utilising your existing plan funds rather than being an additional cost.
Still have questions? We're here to help
We want to ensure all your queries are answered to your satisfaction. Our friendly team is ready to provide the clarity and information you need to feel confident in your NDIS journey with ISelect Care. Contact us today for personalised assistance.